At Matchy Mood, we value fairness and transparency. Due to the nature of beauty and cosmetic products, returns and refunds are handled under strict conditions to ensure hygiene and safety.

Return Eligibility

Products are eligible for return only if all of the following conditions are met:

• The product received is damaged
• The product received is incorrect
• The item is unused, unopened, and in its original packaging

Returns are not accepted for reasons such as change of mind, shade preference, or personal dislike.

Return Request Timeline

• Return requests must be submitted within 48 hours of delivery.
• Requests made after this period will not be accepted.
• Customers may be asked to provide clear images or video proof for verification.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Opened or used products
• Tampered packaging
• Products damaged due to misuse or mishandling

Refund Process

• Once your return request is reviewed and approved, the refund will be processed within 7–10 business days.
• Refunds are issued through the original payment method or as store credit, depending on the case.
• Shipping charges (if applicable) are non-refundable unless the error was on our part.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear images. Our team will review the case and assist you accordingly.

Contact Us

For return or refund inquiries, please contact us using the details provided on our Contact Us page. We aim to resolve all concerns promptly and fairly.

At Matchy Mood, we aim to make shipping simple, transparent, and reliable. Please review the details below to understand how and when your order will be delivered.

Shipping Coverage

Matchy Mood currently ships within the country only. International shipping is not available at this time.

Order Processing Time

• Orders are processed within 1–3 business days after order confirmation.
• Processing times do not include weekends or public holidays.
• Once your order is dispatched, you will receive confirmation with delivery details.

Delivery Time

• Estimated delivery time is 3–7 business days, depending on your city and courier service availability.
• Delivery timelines may vary for remote or hard-to-reach locations.

Shipping Charges

• Any applicable shipping charges are clearly displayed at checkout before payment.
• No hidden fees are added after order confirmation.

Order Delays

While we do our best to deliver on time, delays may occasionally occur due to:

• Weather conditions
• Courier service disruptions
• High order volume during sales or promotions

If a significant delay occurs, we will inform you as soon as possible.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout. Matchy Mood is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Contact for Shipping Support

If you have questions about your shipment or delivery status, feel free to contact us via the details provided on our Contact Us page. Our support team aims to respond within 24–48 business hours.