Refund & Return
At Matchy Mood, we value fairness and transparency. Due to the nature of beauty and cosmetic products, returns and refunds are handled under strict conditions to ensure hygiene and safety.
Return Eligibility
Products are eligible for return only if all of the following conditions are met:
- The product received is damaged
- The product received is incorrect
- The item is unused, unopened, and in its original packaging
Returns are not accepted for reasons such as change of mind, shade preference, or personal dislike.
Return Request Timeline
- Return requests must be submitted within 48 hours of delivery.
- Requests made after this period will not be accepted.
- Customers may be asked to provide clear images or video proof for verification.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or used products
- Tampered packaging
- Products damaged due to misuse or mishandling
Refund Process
- Once your return request is reviewed and approved, the refund will be processed within 7–10 business days.
- Refunds are issued through the original payment method or as store credit, depending on the case.
- Shipping charges (if applicable) are non-refundable unless the error was on our part.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear images. Our team will review the case and assist you accordingly.
Contact Us
For return or refund inquiries, please contact us using the details provided on our Contact Us page. We aim to resolve all concerns promptly and fairly.
