Shipping Policy
At Matchy Mood, we aim to make shipping simple, transparent, and reliable. Please review the details below to understand how and when your order will be delivered.
Shipping Coverage
Matchy Mood currently ships within the country only. International shipping is not available at this time.
Order Processing Time
- Orders are processed within 1–3 business days after order confirmation.
- Processing times do not include weekends or public holidays.
- Once your order is dispatched, you will receive confirmation with delivery details.
Delivery Time
- Estimated delivery time is 3–7 business days, depending on your city and courier service availability.
- Delivery timelines may vary for remote or hard-to-reach locations.
Shipping Charges
- Any applicable shipping charges are clearly displayed at checkout before payment.
- No hidden fees are added after order confirmation.
Order Delays
While we do our best to deliver on time, delays may occasionally occur due to:
- Weather conditions
- Courier service disruptions
- High order volume during sales or promotions
If a significant delay occurs, we will inform you as soon as possible.
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate at checkout. Matchy Mood is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Contact for Shipping Support
If you have questions about your shipment or delivery status, feel free to contact us via the details provided on our Contact Us page. Our support team aims to respond within 24–48 business hours.
